New Appointment System
From 28th November, 2016 we are starting a trial of a new appointment system. We believe that this new system will provide quicker access to a GP, Minor Illness Nurse and Practice Pharmacist whilst reducing the number of wasted appointments. Please ring in on the day if you would like to speak with; a GP, Minor Illness Nurse or Practice Pharmacist who will then call you back. The clinician may be able to help you without you having to come to the surgery to be seen; however if the clinician feels that they need to see you in person, they will ask you to come in the same day. We thank you for your patience during this new trial.
Other languages spoken at our practice are:-
If you would like the assistance of a member of staff who can speak one of these languages to assist you, please speak to one of our team & we will do our very best to help.
Patients Come First
The Mandeville Practice offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver genuinely caring and thoughtful patient centred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. At the practice, patients come first.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Take the Friends & Family Test
The NHS Friends and Family Test (FFT) was introduced in 2014 to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Help us to improve our service, learn more about the test and give us your feedback.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The Mandeville Practice has a ramp to the front door and a doorbell to summon assistance if necessary. There is a hearing loop at reception, a lift for access to first floor facilities and a disabled toilet on the ground floor. We also have a wheelchair on the premises for occasional use within the surgery - please ask at reception if you need to use this.
The surgery has car parking on-site. Aylesbury train station is a 30 minute walk away. The surgery is also served by bus routes 9 & 786 both within a 6 minute walk.
(Site updated 21/08/2017)