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From January 2nd calls will be coming back into The Mandeville Practice and WILL NO LONGER be routed through the GP Access Centre.

We ask please for your patience during this time of transition as our staff will be handling a much higher volume of calls than over the past year, and it is during a very busy time of year immediately after the Christmas and New Year holidays. Many thanks.

To all Patients,

Please note that we will be closed on the following dates all afternoon for staff training, re-opening the following morning:

Tuesday 14th March, Tuesday 25th April, Tuesday 16th May, Thursday 15th June, Wednesday 12th July, Tuesday 12th September, Wednesday 11th October, Thursday 16th November, Thursday 11th January 2018, Tuesday 20th February 2018, Tuesday 13th March 2018.

Click here for full details of the dates scheduled.

Many thanks,

Compliments and Complaints

When things go well...

Thank you to all our patients who go out of their way to acknowledge the good service they have received by our team.  Your support and encouragements is always welcome. 

When things go wrong...

Please let us know so that we can try to put the matter right and learn from your experience.

How to Make a Complaint

At the Mandeville Practice we try hard to give our patients a good service but sometimes things don't go as well as we would have liked.  We do want to hear from you if you have a constructive comment to make about the service we offer, or if you have a genuine grievance or complaint. Please talk to us so that we can listen to what you have to say and discuss how to proceed. 

If you would prefer to put your complaint in writing please address this to the Complaints Manager, The Mandeville Practice, Hannon Road, Aylesbury, HP21 8TR. Alternatively you can collect a complaints form from reception. We will acknowledge your complaint and will then conduct a full investigation into the points that have been raised. We aim to respond to complaints within 20 working day and would always keep you informed should this process take any longer.

If you have a complaint we will:

  • Listen to your concerns
  • Look into what happened, and why
  • And we will see if we can learn from the issues raised

Once we have dealt with your complaint, if you are dissatisfied with the outcome the have the right to approach the Parliamentary and Health Service Ombudsman - visit

We are also happy to receive feedback when things go well so please let us know -  we will forward your comments to the staff concerned.

Raising a Concerncontact

As a patient, relative or carer you may at some time need to turn to someone for help.  PALS (Patient Advice & Liaison Service) provides confidential advice and support to help you resolve any concerns you may have.

  • The service aims to:
  • Listen to your concerns, suggestions or queries
  • Help resolve issues quickly and effectively
  • Advise and support service users
  • Provide information about local health services
  • Point you in the right direction for other useful sources of information and support
  • Provide a friendly approach
  • Ensure that feedback received is used to improve the service you receive

To contact PALS please call 0800 328 5640

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