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Let's reduce the trend of Did Not Attend (DNA's)

A Thank you - Thank you to the 91% of patients who attended their pre-booked appointments over the past three months; this helps our clinical team run on time and ensures your fellow patients recieve the care they need, when they need it. 

Did you know.....between 10 and 14 million GP appointments are missed every single year. This has a significant impact on practices and patients as every missed appointment is a wasted opportunity, as another patient could have been seen, if the appointment had been cancelled in advance.

What is the impact at Mandeville? The 9% of patients who did not attend equates to 284 missed appointments each month! In terms of hours, this equates to over 47 hours of wasted appointments. This is an alarming figure and will explain why patients are finding it difficult to make an appointment.

What are we doing to reduce DNA's? We will continue to use MJog which is a smart messaging service, advising patients of their appointments the day before their appointemnt. If a patient is unable to attend then they can cancel, enabling this appointment to be offered to another patient who needs it.

What can our patients do to help? Let us know if you no longer need the appointment! Call us or cancel your appointment online; this will free up the appointment for your fellow patients. 

Do we have your current number? MJog sends a text message, so it is imperative we have your correct contact details. Please do advised us at the earliest opportunity to any changes to your personal details (name, telephone numbers, address, email address).

                  

Welcome to the Mandeville Practice

Wednesday 18th September 2019

The surgery will be closed for essential staff training from

1:00pm on Wednesday 18th September     

If you need to speak to a doctor urgently while the surgery is closed please call 111 the NHS 111 Service.

In a case of a life threatening emergency please dial 999

 

The Mandeville Practice is part of PCMS Ltd and is located in a purpose built building, occupying two floors.

Our team includes seven GPs; five male and two female GPs, a respiratory specialist (GP), two Practice nurses, three Healthcare assistants, two Phlebotomists, a Physician's Associate, one Advanced Nurse Practitioner, an elderly care specialist nurse, a practice based paramedic, two clinical pharmacists, as well as our Operations Manager, Reception Supervisor, receptionists, administrators and medical secretaries. 

We offer a full general practice service and run extensive specialist clinics. Please refer to the clinics and services section for more information.

At The Mandeville Practice, we aim to treat all our patients promptly, courteously and in complete confidence.

We have a midwife who visits the practice every 2 weeks, so seeing your midwife is now very easy!

We are welcoming new patients to join our family practice. Don’t worry about where you live because we don’t bother with your location as care is at the heart of our service. Feel free to register with us, please pop in at any time during surgery hours and we will register you as quickly as we can. Think it's a bit difficult to get to us if you live further away? Why not register online or call us on 01296 337 546 for more information.

Are you sometimes busy or working late? Don’t worry, you can now use online access to book appointments with the team at times that suit you. Doesn’t it sound amazing!! It doesn’t stop there. You can also order repeat prescriptions and view your test results online.

From October 2018, we offer improved appointments on Saturdays from 08:00 until 14:30. These appointments can only be pre-booked. For more information please speak to a member of our team.

Please don’t forget, our friendly and supportive team are always happy to help. Just give us a call on 01296 337 546.

The Mandeville Practice offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver a genuinely caring and thoughtful patient centred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. At the practice, patients come first.

On the 25th October 2018, the Mandeville Practice was inspected by the Care Quality Commision, the inspectors rated the practice as Good overall and for each domain. You can read the official report on the CQC Website and at the following link - https://www.cqc.org.uk/sites/default/files/new_reports/AAAH7631.pdf

Associated document

CQC Report 26/11/2018 (.pdf, 277.45 KB)