Leading Change Through Innovation

Welcome to The Mandeville Practice

Wednesday 21st October 2020 PRACTICE TRAINING AFTERNOON

The surgery will be closed for essential staff training from:

13.00 on Wednesday 21st October 2020

If you need to speak to a doctor urgently while the surgery is closed please call 111 for the NHS 111 Service.

In a case of a life threatening emergency please dial 999

Important notice:

We have sent out text messages to all patients who are eligible to receive the flu jabs. If you think you are eligible, but haven’t received a message, please drop us an email at [email protected] and we will look into it.

About our practice:

We provide comprehensive NHS primary care services to help you manage your health and well-being. The Mandeville Practice is part of PCMS Ltd and is located in a purpose built building, occupying two floors. We are welcoming new patients to join our family practice. Think it’s a bit difficult to get to us if you live further away? Then why not register online or call us on 01296 337 546 for more information

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit
  • We aim to treat all our patients promptly, courteously and in complete confidence.

We work very closely with our allied Community Nursing, Health Visiting and Specialist Teams to ensure your care is co-ordinated to the highest of standards. We welcome any comments or suggestions you may have.

Why not take a look at Mandeville Practice new and improved Facebook page. Where you will find up to date information containing our opening times, address, the services we provide plus regular updates on health related matters, information and events within the practice. We look forward to seeing you there!

As per the government guidelines, from today Monday 15th June, all patients aged 11 or over visiting Mandeville Practice will need to provide their own face covering to be worn at all times whilst inside the surgery. The exceptions are: children under the age of 11, people with disabilities,  those with breathing difficulties,  those who are attending with someone who relies on lip reading. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit: gov.uk for more information

Ask NHS App

Ask NHS provides you with improved access to NHS services. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant.



At our practices we are adhering to NHS England advice regarding Coronavirus and operating a digital first approach, that is offering consultations over the telephone. This does not mean we are closed, but we are limiting access to the practice; this means we are taking the necessary precautions to protect our patients and our team.

When you call to book an appointment, our receptionists will offer you a telephone consultation with one of our clinicians. If the clinician deems it necessary for you to attend a face to face appointment, they will book this for you during the call.  You will be asked the following screening questions and if the answer is yes to any of the following, you will be advised to stay at home for 7 days:

  • Have you got a high temperature – you feel hot to touch on your chest or back?
  • Have you a new, continuous cough – this means you’ve started coughing repeatedly?

Do not attend the practice, a pharmacy or hospital – STAY AT HOME

We will continue to offer some face to face appointments that are deemed essential, as well as offering childhood immunisations. For nursing and HCA appointments, the team will assess the needs for a face to face appointment and discuss this with you.

To access the practice Coronavirus advice page, click HERE.