PCMS

Leading Change Through Innovation

The Mandeville Practice

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Practice Administration Team

Managers

Aslam Ameen – Practice Manager

Ashalatha Roy – Operations Manager

Alexis Taylor – Clinical Administrator

Reception

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. The Reception Staff have a very demanding role. They are here to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

Kanika Saini – Head of Reception

Medical Secretaries

Our highly trained medical secretaries are able to help with referrals, access to medical records, admin forms and other enquiries. 

Elaine Penrice, Michelle Leach

Registrations and Administration Team

Our Practice team are responsible for the registration of new patients and all other queries related to the registration process. Also for the processing and management of clinical documentation amongst other administrative duties

Donna Palmer- Registrations Clerk

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.

Health A-Z

Guide to conditions, symptoms & treatments

Live Well

Advice, tips and tools for health & wellbeing

Medicines Guide

How medicine works & possible side effects

Care & Support

Options & where to get the best support