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Leading Change Through Innovation

Book an Appointment

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.

To register for online services please see our How to register for Patient Access section.

Can another Healthcare Professional help?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

  • Appointments can be booked online via Patient Access for registered patients
  • Routine pre booked telephone consultations can be made in advance
  • Please ring in on the day you would like to speak with; a GP, Minor Illness Nurse or Practice Pharmacist who will then call you back
  • The clinician may be able to help you without you having to come to the surgery to be seen; however if the clinician feels that they need to see you in person, they will ask you to come in the same day or book you in advance
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • We will try to make sure you see the doctor of your choice, but if they are not available we may ask you to see another doctor. 

GP appointment? Don’t need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01296 337546 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access if you are signed up to the service, or complete our online form below.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Late Policy

We expect patients to turn up on time and operate a 10 minute late policy whereby if you are more than 10 minutes late for your appointment you will be asked to rebook for another date or time unless you have contacted us to advise that you are delayed in which case you may be offered to be seen at the end of surgery is possible.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Chaperone

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.  

In additon, for intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.

Because we are a small practice this might not be possible at all times. If we cant allocate a chaperone when you wish one to be there, then we can reschedule your examination to another time.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.