When to Call 999

999 is for life-threatening emergencies – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Buckinghamshire County Council Care Services Directory 2017/2018

If you have any questions on Care Services and what is available in Buckinghamshire.

Click here to  Read the directory

Bucks Sexual Health and Wellbeing

Easy access to free and confidential sexual health services for all.

Find a clinic or service near you

Weblink: www.sexualhealthbucks.nhs.uk

Phone: 0300 303 2880

Get support at home on return from hospital

You can get support and care from the British Red Cross to help you live independently at home or when you return after a stay in hospital. If you’re returning from hospital, they can make sure you have everything you need for your first 24 to 72 hours back at home. They may then provide up to 12 weeks of support depending on the level of help you need.

Weblink:  https://www.redcross.org.uk/get-help/get-support-at-home?dpid=ecb244c2-98df-4725-b4e9-1895c0c28896##

Phone: 01235 552 665

Email: ILCRSouthCIAdmin@redcross.org.uk

Health Help Now

The NHS and our local CCGs have worked together to make this handy website which can analyse your symptoms and recommend the right service for you in Buckinghamshire and the surrounding areas.

Email:  bucks.healthhelpnow.nhs.uk

Healthy Minds

Healthy Minds is a NHS service offering quick and easy access to talking therapies, practical support and employment advice.

Anyone who is feeling depressed, anxious or stressed, is aged 18 or over and has a GP in Buckinghamshire can request help from Healthy Minds. You can self-refer.

Weblink: healthymindsbucks.nhs.uk 

Email:   healthy.minds@oxfordhealth.nhs.uk

Phone: 01865 901600

You can also rate and review Healthy Minds Bucks

Integrated Care Systems

An Integrated Care System is where health and care organisations voluntarily come together to provide integrated services for a defined population.

Integrated Care Systems are those in which commissioners and NHS providers, working closely with GP networks, local authorities and other partners, agree to take shared responsibility (in ways that are consistent with their individual legal obligations) for how they operate their collective resources for the benefit of local populations.

Let’s Talk Health Bucks

Visit this website to find out and feed into the latest consultations and surveys run by Buckinghamshire Clinical Commissioning Group about healthcare in Buckinghamshire.

Weblink: letstalkhealthbucks.nhs.uk

Live Well Stay Well Service

Live Well Stay Well is a FREE health improvement service available to anyone over the age of 18.  We are experts in working with members of the public and supporting them to make changes to their lifestyles that lead to a healthier life. If you are interested in, or have been advised to eat a bit more healthily, be a bit more physically active, reduce the amount of alcohol you drink, lose some weight or stop smoking, we’re here to help you make those changes and stick to them.  If you would like support with the emotional challenges of managing a long term health condition, our Live Well Practitioners can offer a range of different types of support to help you cope and prevent your long term health condition stopping you from doing the things you want to in life.

Weblink: livewellstaywellbucks.co.uk

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service, or PALS, is an English National Health Service body created to provide advice and support to NHS patients and their relatives and carers.

In Buckinghamshire, different PALS services cover different areas.


For GPs under Buckinghamshire Clinical Commissioning Group:

Email: scwcsu.palscomplaints@nhs.net

Phone: 0800 328 5640

Buckinghamshire Healthcare NHS Trust

Email:  bht.pals@nhs.net

Phone: 01296 316042

Safeguarding Adults

Adults with care and support needs are amongst the most vulnerable members of society. Protecting them from becoming victims of abuse is everyone’s responsibility.

If you have concerns about an adult call the Safeguarding Adults Team:

 For more information visit the Bucks Safeguarding Adults Board website

 During office hours 0800 137 915

 Out of office hours 0800 999 7677

Who does what in the NHS

The NHS in England is made up of, and supported by, many different local and national organisations. This chart is a handy guide to who does what and how NHS services are funded, delivered and regulated.